Support for Windows Installer and InstallShield Products

Welcome to InstallSite. Here are several ways to get assistance with your Windows Installer or InstallShield related problems and questions.

InstallShield Support Contracts
	With an InstallShield support contract you can get answers directly from the manufacturer. These contracts which run for 12 months entitle you to an unlimited number of questions, either by web form or by phone (depending on contract level). Support Contracts from InstallShield Software Corp. are available upon request from the InstallSite Shop. Please contact us.
Training Courses and Books
	Training and workshops for InstallShield products are available from InstallShield Software Corporation and from third parties. Training manuals may also be purchased separately for self-study. Training Courses Books & Manuals
Vendor Independent Professional Services
	Stefan Krueger, a well known expert for the development of setup programs and very familiar with Windows Installer technology and the products of InstallShield Software Corporation, is providing a range of services, independent from the software vendor: Pay-per-Incident Support At a fixed price per request you get assistance with your specific problem. Consulting Customer specific programming and detailed consulting will be charged per-hour. Microsoft has awarded Stefan Krueger as MVP for Windows Installer Technology. Generally speaking, MVPs provide one-to-many support by taking part in online discussions and public newsgroups. Like most MVPs, Stefan does not appreciate, and quite often will not answer, unsolicited e-mail requests for help, as this cuts down on the number of folks he may be helping with his volunteer efforts. Direct e-mail support is only available to customers.
Free End User Support
	Having trouble installing software on your computer? Please contact these software manufacturer first. If they can't help and the setup program was created using InstallShield, you can find answers to common installation questions in InstallShield's site for end users. InstallShield Consumer Central
Free Peer-to-Peer Support for Setup Developers
	In the InstallSite Forum users share their knowledge and help each others with problems. Please remember that they are not paid support engineers, but developers like yourself who volunteer in the forum. Therefore you may not receive a reply immediately, or in some cases not at all. InstallSite Forum For questions about InstallShield product see also: InstallShield Software Corp. Community forum
Browse Samples and Articles
	On InstallSite you'll find a collection of code samples, technical articles, and a list of known issues in products from InstallShield and Microsoft. You should also visit the MSI FAQ. InstallSite.org Homepage Tips and technical articles about InstallShield products can also be found at InstallShield Software Corporation Support Site
Software, Updates, Add-On Tools
	Tools from InstallShield Software Corporation, Microsoft and third parties are available in our online shop. InstallSite Shop

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