Welcome to InstallSite. Here are several ways to get assistance with your
Windows Installer or InstallShield related problems and questions.
| InstallShield Support Contracts |
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With an InstallShield support contract you can get
answers directly from the manufacturer. These contracts which run for 12
months entitle you to an unlimited number of questions, either by web form
or by phone (depending on contract level). Support Contracts from InstallShield Software Corp.
are available upon request from the InstallSite Shop.
Please contact us. |
| Training Courses and Books |
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Training and workshops for InstallShield products are
available from InstallShield Software Corporation and from third parties.
Training manuals may also be purchased separately for self-study.
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| Vendor Independent Professional Services |
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Stefan Krueger, a well known expert for the
development of setup programs and very familiar with Windows Installer
technology and the products of InstallShield Software Corporation, is
providing a range of services, independent from the software vendor:
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Pay-per-Incident Support
At a fixed price per request you get assistance with your specific
problem.
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Consulting
Customer specific programming and detailed consulting will be charged
per-hour.
Microsoft
has
awarded Stefan Krueger as
MVP for
Windows Installer Technology. Generally speaking, MVPs provide one-to-many
support by taking part in online discussions and public newsgroups. Like
most MVPs, Stefan does not appreciate, and quite often will not answer,
unsolicited e-mail requests for help, as this cuts down on the number of
folks he may be helping with his volunteer efforts. Direct e-mail support is
only available to customers. |
| Free End User Support |
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Having trouble installing software on your computer? Please
contact these software manufacturer first. If they can't help and the setup program was created using
InstallShield, you can find answers to common installation questions in
InstallShield's site for end users.
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| Free Peer-to-Peer Support for
Setup Developers |
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In the InstallSite Forum users share their knowledge and help
each others with problems. Please remember that they are not paid support
engineers, but developers like yourself who volunteer in the forum.
Therefore you may not receive a reply immediately, or in some cases not at
all.
For questions about InstallShield product see also:
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| Browse Samples and Articles |
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On InstallSite you'll find a collection of code samples,
technical articles, and a list of known issues in
products from InstallShield and Microsoft. You should also visit the
MSI FAQ.
Tips and technical articles about InstallShield products can also be
found at
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| Software, Updates, Add-On Tools |
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Tools from InstallShield Software Corporation,
Microsoft and third parties are available in our online shop.
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