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1719

The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Description

Theoretically that error is an RPC error (RPC_E_SERVERFAULT). There are several problems that can cause this error message.

Maybe the Windows Installer service is disabled on the machine. From the Start menu select Run and type "services.msc". Double-click on the service named "Windows Installer". Check the value in the 'Startup type:' field. If it's currently set to "Disabled", then this is the problem. Change it by selecting "Manual" from the drop-down box.

Please see also the following articles in the Microsoft knowledge base:

• 315346: Error 1719. The Windows Installer Service Could Not Be Accessed" Error Message When You Add or Remove Program
• 315353: "The Windows Installer Service Could Not Be Accessed" Error Message When You Install Microsoft Plus! for Windows XP
• 324906: Cannot Start an Office Program After You Install Service Pack 3 (SP3) for Windows 2000

Extending the steps in article 315353 you can try the following:

• net start msiserver (may already be running, but see if there are errors)
• net stop msiserver (check for errors) Then do the regserver bit again, and try the above again to see if you get the errors.
• All else fails, try a reboot.

On Windows NT/2000/XP or above: Make sure that SYSTEM has full privileges to the root of the boot partition (and to System32). To do this, right click the boot drive (typically C:) and select Properties > Security. If SYSTEM is not listed with Full control, click > Add > SYSTEM > Full control > Allow.

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